檔案產生時間：2026/10/19 上午 05:15:00
本表如有異動，於4小時內自動更新

一、課程基本資料 Course Information
科目名稱 Course Title： (中文)職場商務溝通  組別:全英語授課 (英文)		開課學期 Semester：115學年度第1學期 開課班級 Class：企二Ａ (合開：企二Ｂ 企二Ｃ 企二Ｄ)
授課教師 Instructor：范思美
科目代碼 Course Code：BBA99901	單全學期 Semester/Year：單			分組組別 Section：全英語授課
人數限制 Class Size：70	必選修別 Required/Elective：選			學分數 Credit(s)：2
星期節次 Day/Session： 二34	前次異動時間 Time Last Edited：115年06月19日09時23分
※ 因授課需求教室如安排於語練教室需加收語言實習費
課程與聯合國永續發展目標關聯性 Course match with UN SDGs (Sustainable Development Goals)
課程與社會力關聯性 Course match with Employment Soft Skills
二、指定教科書及參考資料 Textbooks and Reference (請修課同學遵守智慧財產權，不得非法影印)
●指定教科書 Required Texts Managerial Communication: Strategies and Applications 7th Edition by Geraldine E. Hynes and Jennifer R. Veltsos. ●參考書資料暨網路資源 Reference Books and Online Resources 1. https://hbr.org/2023/01/case-study-should-some-employees-be-allowed-to-work-remotely-even-if-others-cant 2. https://store.hbr.org/product/korean-air-the-nut-rage-incident/W15561 3. https://hbr.org/2021/01/case-study-when-your-star-player-asks-to-go-part-time 4. https://hbr.org/2019/05/case-study-was-that-harassment
三、教學目標 Objectives
管理溝通的重要性在於它能促進組織內部的有效協調與合作，確保所有團隊成員都能與公司的目標和策略保持一致。此外，強有力的溝通技能幫助管理者解決衝突、激勵員工並做出明確的決策，這些對於組織的成功至關重要。 本課程旨在達成三個主要目標： 1. 增強溝通技能：培養清晰、簡潔且有說服力的寫作能力；創建並進行令人印象深刻的正式演講；傾聽並提供有效的反饋。 2. 適應和駕馭倫理和文化差異：識別並適應企業溝通的倫理層面；理解並協調與不同背景的溝通差異。 3. 改善團隊動態與衝突管理：增進對團隊溝通動態的理解，並探討在組織中管理衝突的策略。
Managerial communication is crucial to study as it enables effective coordination and collaboration within an organization, ensuring that all team members are aligned with the company’s goals and strategies. Additionally, strong communication skills help managers to resolve conflicts, motivate employees, and make informed decisions, which are essential for organizational success. The course is designed to accomplish three main goals: 1. Enhance communication skills: Develop clear, concise, and convincing writing; create and deliver impressive formal presentations; listen and provide effective feedback. 2. Adapt and navigate ethical and cultural differences: Identify and adjust to ethical aspects of corporate communications; understand and negotiate communication differences with diverse backgrounds. 3. Improve group dynamics and conflict management: Improve understanding of group communication dynamics and explore strategies for managing conflict in organizations.
四、課程內容 Course Description
●整體敘述 Overall Description Reading assignments provide an important foundation for class discussion and must be completed prior to each class session. The due dates for all reading and other assignments are listed in the class schedule at the end of the syllabus. Lectures will be used to highlight key points from the readings and provide additional information to supplement the readings. Exercises and cases will provide you with the opportunity to apply what you have learned to real-world issues and scenarios. Because each of you brings unique perspectives and experiences to the class, participation in class discussions and activities is essential to your own learning as well as that of other class members.
●分週敘述 Weekly Schedule 週次 Wk 日期 Date 課程內容 Content 備註 Note 1 9/15 Introduction to the Course Group Forming Chapter 1. Communication in Contemporary Organizations  　 2 9/22 Mid-Autumn Festival – No class  　 3 9/29 Chapter 2. The Managerial Communication Process Case Discussion - Case 1: Should Employees Be Allowed to Work Remotely Even If Others Can’t?  　 4 10/6 Chapter 3. Communication with Technology  　 5 10/13 Chapter 4. Managing Meetings and Teams  　 6 10/20 Chapter 5. Making Presentations  　 7 10/27 Chapter 6. Contemporary Managerial Writing Case Discussion – Case 2: Korean Air: The "Nut Rage" Incident  　 8 11/3 Chapter 7. Writing Routine Massages  　 9 11/10 Chapter 8. Writing Management Reports and Proposals  　 10 11/17 Chapter 9. Managerial Listening  　 11 11/24 Chapter 12. Conflict management Case Discussion – Case 3: When Your Star Player Asks to Go Part Time  　 12 12/1 Chapter 13. Managerial Negotiation  　 13 12/8 Chapter 8. Nonverbal Communication  　 14 12/15 Chapter 14. Conducting Interviews  　 15 12/22 Christmas Holiday – No Class  　 16 12/29 Chapter 9. Intercultural Managerial Communication Case Discussion – Case 4: Was That Harassment?  　 17 1/5 Final Presentation  　 18 1/12

五、考評及成績核算方式 Grading

本科目 ☑同意期末退修且不需面談輔導

配分項目 Items 次數 Times 配分比率 Percentage 配分標準說明 Grading Description 出席   10% Exams, group discussions, roll calls (starts at 13:10 am), or in-class activities will be used as your attendance records. Late arrivals will be counted starting from 13:25. Each student is exempt from one absence. You will be assessed 3 points against your final grade for each additional unexcused absence. You will be assessed 1 point against your final grade for each absent hour. Depending on the circumstances, sick leaves without diagnosis statements or medical receipts will be treated as unexcused absences. You will not pass this class if you are absent for more than 6 hours. 報告   40% Final Presentation: Business Proposal Presentation (20%) In this activity, students will form small teams and develop a business proposal for a new product or service, accounting for 20% of their overall grade. Over the semester, groups will select a topic, conduct market research, and write a comprehensive proposal, followed by preparing and delivering a formal presentation. The evaluation will focus on the quality of the proposal, presentation skills, and teamwork. Each group will create a PowerPoint presentation and deliver it in a 30-minute session, followed by a 5-minute Q&A. This exercise aims to enhance students’ communication abilities, foster collaboration, and encourage practical application of their learning. Groups will receive feedback from peers and the instructors after their presentation. Evaluation Criteria: 1. Proposal content (10%): Quality of research, feasibility of the business idea, clarity, and thoroughness of the written proposal. 2. Presentation skills (5%): Effectiveness of the presentation, clarity of speech, use of visual aids, ability to answer questions. 3. Teamwork and collaboration (5%): Evidence of effective collaboration, equal participation from all team members, and ability to work cohesively as a team. 分組作業   50% You will be divided into groups of four to five members. Based on each case’s contents, please work with your members and answer the following questions: Case 1: Should Employees Be Allowed to Work Remotely Even If Others Can’t 1. How can managers effectively communicate policy changes regarding remote work to ensure transparency and maintain trust among employees who may have different work arrangements? 2. In what ways can managers address and mitigate feelings of unfairness or resentment among employees who are unable to work remotely, while still supporting those who can? 3. What communication strategies can managers employ to foster a cohesive team environment and maintain morale when some employees work remotely and others do not? Case 2: Korean Air: The “Nut Rage” Incident 1. How should she have reacted in the face of the service failure? 2. Why had she become the target of a public backlash? 3. What could Korean Air do to mitigate the negative effects of this incident? Case 3: When Your Star Player Asks to Go Part Time 1. How can managers effectively communicate with a star employee who requests to transition to part-time work, ensuring that their value to the team is recognized while addressing the potential impact on the organization? 2. In what ways can managers communicate the decision and its rationale to the rest of the team to maintain transparency and morale, especially if the star player's role significantly contributes to the team's success? 3. Provide an example of a communication strategy a manager might use to negotiate a mutually beneficial arrangement when a top performer wants to reduce their hours. How can this strategy help in retaining the employee while maintaining team productivity? Case 4: Was That Harassment? 1. Should Teaira push forward the complaint against Jackson? 2. How can managers balance confidentiality with transparency when communicating the outcomes of harassment investigations to maintain trust and uphold organizational integrity? 3. Can you give a real-world example of how a manager's communication approach during a harassment investigation could either positively or negatively impact the trust and morale of the team? Please be specific in your answer, the more specific, the better. The report should be in PowerPoint slides and within 10 pages. Throughout the report, feel free to use specific references to course readings and lectures to add credence to your diagnoses and recommendations. Each group should send their case report to the instructor via maipham@scu.edu.tw on the day of the class at 9 AM. Assessment Criteria: Your group assignment will be evaluated based on the following criteria: 1. Depth of understanding of the chosen organization and managerial communication concept. 2. Ability to apply theoretical knowledge to a real-world example. 3. Clarity, organization, and coherence of the presentation. 4. Effective use of visuals and supporting materials. 5. Each group member’s contribution to the presentation and overall teamwork. 配分比率加總 100%

六、授課教師課業輔導時間和聯絡方式 Office Hours And Contact Info

●課業輔導時間 Office Hour Tuesday 10AM ~ 12PM. Please confirm the specific date and time for the office hour in advance via email, thank you.

●聯絡方式 Contact Info 研究室地點 Office：3211 EMAIL：maipham@scu.edu.tw 聯絡電話 Tel：校內分機 2608 其他 Others：

七、教學助理聯絡方式 TA’s Contact Info

教學助理姓名 Name 連絡電話 Tel EMAIL 其他 Others

八、建議先修課程 Suggested Prerequisite Course

None

九、課程其他要求 Other Requirements

You can find the questions for the case discussions here: https://shorturl.at/Duzk2 Note: 1. Plagiarism is prohibited. If any two assignments are found to be identical, both will be graded as zero. 2. The course will use random group assignments to enhance team diversity and promote diverse thinking. There will be peer evaluations at the end of the term. If any group member's participation is inadequate, the instructor will adjust their course participation score accordingly. 3. Students may use ChatGPT to translate English cases, check for spelling errors, or grammar, but I recommend that students first try to understand the textbook content. Students are also encouraged to practice their logic and review previously read materials. 4. This course includes four case reports, and one group final report. Please submit them on time. Late submissions will result in a 10% grade deduction per day. 5. The use of smart devices during the course requires the teacher's permission. 6. The current teaching plan is tentative. If the teaching progress does not match the expected progress, adjustments will be made accordingly. Students are encouraged to assist in refining the teaching plan by providing any suggestions or ideas for improvement to the instructor.

十、學校數位學習平台及教師個人網址 University’s Web Portal And Teacher's Website

學校數位學習平台 University’s Digital Learning Platform：https://tronclass.scu.edu.tw

教師個人網址 Teacher's Website：https://www.ba.scu.edu.tw/%E5%B8%AB%E8%B3%87%E9%99%A3%E5%AE%B9/%E8%8C%83%E6%80%9D%E7%BE%8Epham-xuan-ban-mai-2/

其他 Others：

十一、計畫表公布後異動說明 Changes Made After Posting Syllabus